If you live on a military base, or somewhere with heightened security, give detailed instructions on how to deliver your order.
For a smooth delivery, provide detailed delivery instructions when you check out. You can also chat directly with your delivery driver through the Instacart app.
Please give specific instructions on how to deliver the order, including—
- Any information your driver needs to give your guardhouse or security gate when attempting the delivery
- How to access a specific entrance or designated drop-off location they need to use, if applicable
Please note that shoppers who can’t reach you via chat or phone may not be able to deliver your order.