Instacart offers prescription delivery from participating Publix pharmacies.
Some states require customer signatures when delivering prescriptions.
Ordering prescriptions
Order your prescription from a participating Publix pharmacy.
- Select Delivery for the prescription order and pay Publix directly for the prescription part of your order.
- You redirect to the Publix storefront with your cart pre-populated with a $0 prescription item. There may be an Rx service or delivery fee associated with your order.
- Add other items, if needed, and checkout.
- Log into or create an account.
- Choose a delivery time and receive your prescription as fast as the same-day.
Choosing how your prescription is delivered
At checkout, you might see an option to choose how your prescription is delivered:
- Meet at door — Your shopper will hand your prescription directly to you. At checkout, you'll need to confirm that you—or another person you designate who is also 18 or older—will be available to receive the order and present a valid ID. In certain situations, a signature will need to be collected before the shopper can hand over the prescription.
- Leave at the door — your shopper leaves your prescription at your door without requiring you to be present. At checkout, you'll need to confirm your understanding and consent before your order is placed. This is required every time and isn't saved from a previous order.
Once your order is placed, your delivery preference is locked and can not be changed. You can't switch between "Meet at door" and "Leave at the door" after checkout.
Text messages
Instacart doesn’t send customers prescription-related text messages. Please contact your pharmacy for text message questions or issues.
Getting your prescription
Meet at door (attended delivery)
Your Instacart shopper must scan your ID when delivering your prescription. Some states may also require your signature. If the shopper can’t scan your ID or manually input ID information, they must return the items. Contact Instacart Customer Experience for any questions.
Someone 18 or over must be present to receive the order. Someone 18 or over must be present to receive the order; this can be the customer placing the order or an individual the customer placing the order designates to receive the prescription delivery. Contact Instacart Customer Experience for any questions.
Leave at the door (unattended delivery)
If you select "Leave at the door" at checkout, your shopper will leave your prescription at your door. You don't need to be present. No ID check is required.
This option is available for eligible Publix Rx orders on the Instacart website. Availability may vary based on your location and order.
Once your order is placed, you can't switch between "Meet at door" and "Leave at the door."
Adding more prescriptions
You can’t add more prescriptions to the order after checkout. You have to place a separate order.
Payment methods
Payment for your prescription will be processed by Publix pharmacy. Contact the Publix pharmacy directly for acceptable payment methods for your prescription. You may pay for groceries added and delivery fees on Instacart with a credit or debit card. Instacart currently doesn't accept FSA or HSA cards.
Authorization hold
Seeing an authorization hold on your bank account? Learn more about temporary authorization holds.
Cancel or reschedule prescription orders
You may cancel your prescription order before a shopper starts working on it. Contact Instacart Customer Experience through the app or website otherwise.