Instacart takes security and privacy seriously. We use passwordless authentication for account creation and login to help ensure the integrity of our platform and protect our customers and shoppers.

 

To create or log in to an Instacart account—

  1. Select Sign Up/Log In on the app or website.
  2. Enter your email address or phone number and select Continue.
  3. Enter the 6-digit verification code sent to your email or phone number.

Account locked/suspended

Sometimes Instacart may lock/suspend customer accounts as a security measure to prevent fraud. Our top priority is keeping your personal information secure.

You can't place orders when your account is locked/suspended. For help, please contact Instacart Customer Experience.

 

App blocked due to age verification

Some US states require apps to verify that users are 18 or older before granting access. If you see the message "Instacart is available only to users 18 or older..." your app store account may have an incorrect age on file.

Instacart can't update your age in the app store. Use one of the following articles to update it yourself (iOS and Android apps only):

Once your age is updated, you should be able to access Instacart the next time you open the app. In the meantime, you can still shop at instacart.com.