After your shopper finishes shopping for your items, they'll start the delivery process.
To make sure you get your delivery as expected, we recommend—
- Turning on notifications for the Instacart app,
- Keeping an eye out for text messages and phone calls from your shopper, and
- Leaving helpful instructions for parking, gate codes, or other tips to find your home.
Some orders may require you to share a 4-digit PIN with your shopper before they can deliver it.
Shopper can’t find your location
If the shopper can’t find your location, they'll contact you via text or phone call. Shoppers wait 10 minutes before leaving the order at your door. However, they can’t leave orders with alcohol, prescriptions, or certified delivery items unattended.
We may cancel the order if the shopper can’t find or contact you.
Issues receiving delivery
If you can't receive your delivery in person, ask a friend or neighbor to get it for you. Just let the shopper know by adding a note in the delivery instructions or sending them a message.
Alternatively, you can ask them to leave the order unattended in a designated spot. We recommend adding the specific location you want them to leave your order in the instructions to ensure your delivery goes smoothly.
If your order is marked as delivered but you can’t find it, you can still chat with your shopper for up to 20 minutes after delivery. Try chatting with them first before you reach out to us.
Wrong address on order
Place an order and realize too late that it’s headed to the wrong address? You’ll need to select Get Help at the bottom of any article in the Help Center for live chat.
Payment issues
All payments for your Instacart order occur in the Instacart app or website. External payments such as cash, cheks, or 3rd-party apps (Venmo, Zelle, etc.) aren't necessary. You don't need to reimburse your shopper for any reason.
Contact support if you have issues paying for your order.