A short survey may appear in your Instacart app after you use Meals or Health features. Take it in under a minute to share your feedback, or close it and keep shopping, your account isn't affected either way.
To complete the survey
The survey appears on your screen and asks: "How would you feel if you could no longer use this feature?"
There are two separate surveys, one for Meals, one for Health. You'll only see one at a time, based on which feature you used most recently.
- Read the question.
- Tap or enter your response, then tap Submit or Next.
- To close the survey without completing it:
- Tap the X in the top right corner, or swipe down to dismiss it.
- Tap Shop to pick up where you left off.
What happens next
If you submitted a response, your feedback is recorded. The survey won't appear again.
If you closed it, the survey may reappear in your next session. After 3 sessions without a response, it stops showing up on its own.
Frequently asked questions
Do I have to complete this survey?
No. Tap the X to close it and keep shopping. Skipping it won't affect your account, orders, or access to Meals or Health features.
What do I get for taking the survey?
No reward or credit is attached to this survey. Your response goes directly to the team building Meals and Health features and they use it to decide what to keep, improve, or build next.
Why am I seeing this?
You're seeing it because you recently used Meals Hub or Nutrition Score. Not every customer gets this survey, you were selected from users who've tried these features.
Why does it keep appearing?
The survey appears once per session. After 3 sessions without a response, it stops automatically. Tap the X to dismiss it.
Is this from Instacart?
Yes. This survey is from Instacart directly, not a third party. It's not connected to any sweepstakes, gift card, or prize offer.
I accidentally closed it. Can I retake it?
The survey reappears automatically on your next session if you haven't submitted a response. There's no way to reopen it manually.
I don't see this survey on Instacart.com.
This survey appears only in the Instacart app on iOS and Android. It's not available on the website or mobile browser.
My friend sees this survey but I don't.
Not all customers receive this survey. It's shown to a select group of users who have recently used Meals Hub or Nutrition Score. If you don't see it, no action is needed. It doesn't affect your access to any features.